Effective date: June 26, 2026
Henan Novarc Housing Technology Co., Ltd. (“NOVARC,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit https://novarchousing.com, contact us, request a quotation, or submit information through our advertising forms, including Meta/Facebook lead forms.
1. Information We Collect
We may collect:
- Your name, company name, job role, email address, telephone number, and WhatsApp number.
- Your country, city, project location, and preferred destination port.
- Project information, including intended use, product type, quantity, layout, budget range, purchase schedule, and import experience.
- Messages, quotation requests, files, drawings, and other information you choose to provide.
- Technical information such as IP address, browser type, device type, referring page, pages visited, and cookie or analytics information, where applicable.
2. How We Collect Information
We may collect information when you:
- Complete a contact or quotation form on our website.
- Submit a lead form through Facebook, Instagram, or other advertising platforms.
- Contact us by email, telephone, WhatsApp, Messenger, or another communication channel.
- Visit or interact with our website and advertisements.
3. How We Use Your Information
We use personal information to:
- Respond to inquiries and confirm project requirements.
- Recommend suitable modular or prefabricated housing configurations.
- Prepare quotations, shipping information, drawings, and commercial proposals.
- Communicate about your inquiry, order, production, shipping, or after-sales service.
- Assess lead quality and improve our advertising, website, products, and customer service.
- Prevent fraud, misuse, and security incidents.
- Comply with applicable legal, accounting, customs, and regulatory obligations.
We do not sell your personal information.
4. Advertising Platforms
If you submit information through a Meta/Facebook or Instagram lead form, Meta may process your information under its own terms and privacy policy. We receive the information you choose to submit and use it to respond to your inquiry, assess your project needs, and provide relevant product or quotation information.
Where advertising pixels, analytics tools, or cookies are used, they may collect information about visits and interactions. You can manage cookies through your browser settings and, where available, our cookie consent controls.
5. Sharing of Information
We may share information only when reasonably necessary with:
- Our employees and authorized sales or customer-service personnel.
- Factories, technical teams, logistics providers, freight forwarders, inspection companies, payment providers, and other service providers involved in preparing or fulfilling your request.
- Website hosting, email, CRM, analytics, and advertising service providers.
- Government, customs, regulatory, or law-enforcement authorities when required by law.
We require service providers to use information only for the relevant business purpose and to protect it appropriately.
6. International Data Transfers
Because we serve international customers and work with service providers in different countries, your information may be processed outside your country of residence. We take reasonable measures to protect personal information in accordance with this Privacy Policy and applicable requirements.
7. Data Retention
We retain inquiry and project information only for as long as reasonably necessary to respond to you, maintain business records, manage quotations or orders, comply with legal obligations, and resolve disputes. Retention periods may vary depending on the nature of the inquiry, transaction, and applicable law.
8. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.
9. Your Choices and Rights
Depending on your location and applicable law, you may request to:
- Access or obtain a copy of your personal information.
- Correct inaccurate or incomplete information.
- Delete information that we are not legally required to retain.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Stop receiving marketing communications.
To make a request, contact us using the details below. We may need to verify your identity before completing the request.
10. Children’s Privacy
Our products and services are intended for businesses and adult project buyers. We do not knowingly collect personal information from children.
11. Third-Party Links
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.
12. Changes to This Policy
We may update this Privacy Policy when our practices, services, or legal obligations change. The updated version will be posted on this page with a revised effective date.
13. Contact Us
Henan Novarc Housing Technology Co., Ltd.
Website: https://novarchousing.com
Email: xuxing9374@gmail.com
If you have questions about this Privacy Policy or how we handle personal information, please contact us by email.